The New York Metropolitan Transportation Authority says it will no longer post service alerts and information on Twitter, citing doubts about the platform’s reliability. It leads riders to his websiteapplications and email or mobile alerts instead of.

“We’ve loved getting to know you here, but we don’t like not knowing if we can communicate with you every day,” the MTA account reads tweeted in a thread on Thursday evening. “Before the MTA, Twitter is no longer reliable for delivering the consistent updates riders expect. So starting today we say goodbye to it for service alerts and information.”

The MTA acknowledged this was a “major change” and a separate MTA service account alluded to the reasoning in a follow-up tweet. “Our access to publishing service alerts was suspended last week and again this week,” explained the accountdirecting people to contact the operators via WhatsApp And iMessages instead of.

Earlier this month, the MTA was one of several accounts whose automated service alerts were disrupted by changes to Twitter’s Application Programming Interface, or API. Along with San Francisco’s Bay Area Rapid Transit and a number of disaster alert accounts, it was temporarily banned from posting service updates as part of Twitter owner Elon Musk’s attempt to charge for API access. Separately, while the MTA didn’t list this as a problem, Twitter has also become more turbulent as users try to parse Musk’s confusing rollout of paid verification — which has made it more difficult to judge which accounts are trustworthy.

That’s a shame for the riders. Service alerts are one of the most consistently helpful services Twitter offered until recently, and while the MTA’s other options may fill the gap, it’s a loss for both the agency and the microblogging platform. As of time of publication, the MTA has not joined Dril and Alexandria Ocasio-Cortez on Bluesky.