The Summers family should be watching a sunset in Kuta Beach tonight.
Instead, they are unpacking.
Their school holiday flight to Bali was canceled just hours before departure.
“It took a long time — and that probably made it worse,” Lucy Summers said.
“They ruin people’s vacations.
“We’re working hard to go on this holiday season and it’s just heartless.”
They were supposed to leave at 6:50 am on Sunday, but at midnight a text message came in from Jetstar.
It told 186 Perth travelers their flight had been canceled due to “operational reasons”.
The same message was sent to 162 Western Australians in Bali, who were scheduled to fly home at 10:50 am.
It’s been more than three years since the Summers family left Australian soil.
Lucy and Paul Summers run a small business and their kids are upset that their hardworking parents can’t get a break now.
This is the latest drama from the budget airline.
On Friday, 50 Jetstar passengers bound for Melbourne were turned away from the gate after a mechanical problem caused their flight to be first canceled and then shortened.
With flights and accommodation, the family of four now has thousands of dollars out of pocket.
They said they couldn’t rebook.
Jetstar said it was working hard to find alternative options for travelers.
However, the school holidays in July are an extremely busy period and the next direct flight from Perth to Bali is not until 12 July, the second week of the school holidays.